At Alexandria Training & Engineering Services Center (ATC), we aim to provide a professional, organized, and fair training experience for all trainees.
Please read the following Booking, Cancellation & Refund Policy carefully before completing your booking or making any payment.
Booking Confirmation
A trainee’s booking is considered confirmed once the required booking amount has been paid and a booking confirmation has been issued by the Center.
All bookings are subject to seat availability within the selected training group.
By completing the booking and payment process, the trainee or parent/guardian, where applicable, is considered to have accepted this policy.
Cancellation by the Trainee
If a trainee wishes to cancel their booking before the training program begins, the following policy applies:
- If the cancellation request is submitted 7 days or more before the training start date, the trainee may request a refund of the amount paid.
- If the cancellation request is submitted 3 to 6 days before the training start date, the amount paid may be transferred as training credit to another available program, or the refund request may be reviewed according to the booking circumstances and any costs already incurred by the Center.
- If the cancellation request is submitted less than 72 hours before the training start date, no cash refund will be provided. However, subject to management approval and availability, the booking may be transferred once to another training group or program.
- Failure to attend without prior notice will be considered a cancellation by the trainee and will not qualify for a refund.
The above conditions apply without prejudice to any mandatory consumer rights provided under applicable law.
Cancellation after the Training Program Has Started
Once the training program has started and the trainee has attended any part of it, fees relating to sessions already delivered or the reserved training seat are non-refundable.
If the trainee decides not to continue the training for personal reasons, the Center may, at its discretion, review whether the remaining training value can be transferred to another available program or group.
Absence from training sessions does not entitle the trainee to a refund.
Changing the Training Group or Schedule
Requests to transfer to another training group may be submitted before the program starts, subject to seat availability and approval by the Center.
After the training program has started, any request to change the group or schedule is subject to availability and the Center’s ability to accommodate the request without affecting the training process.
Cancellation or Rescheduling by the Center
If the Center cancels a training program completely, the trainee may choose one of the following options:
- Receive a full refund of the amount paid for the cancelled program.
- Transfer the full amount to another available training program.
- Keep the amount as training credit for future use.
If the Center makes a significant change to the training start date and the new date is not suitable for the trainee, the Center will coordinate with the trainee to provide an appropriate solution, which may include transferring the booking to another group or issuing a refund where applicable.
Discounts, Offers, and Partial Scholarships
For training programs booked through a discount, promotional offer, or partial scholarship, any eligible refund will be calculated based on the actual amount paid by the trainee, not the original program price.
The value of any discount or scholarship cannot be converted into cash.
Installment Payments
Booking through an installment payment plan does not exempt the trainee from paying installments according to the agreed payment schedule.
If an installment is not paid on time, the Center reserves the right to suspend attendance or cancel the booking until the outstanding amount is settled.
If the trainee requests cancellation, the cancellation and refund rules stated in this policy will apply to the amounts already paid.
Issues with the Training Service
If the trainee experiences a significant issue with the training service or believes that the service was not provided as agreed, they should contact the Center’s management as soon as possible.
The Center will review the matter and take the appropriate action in accordance with the booking terms, the nature of the training service, and applicable Egyptian laws and regulations.
How to Submit a cancellation or Refund Request
Cancellation and refund requests must be submitted through one of the Center’s official communication channels.
The request should include:
- Trainee’s full name.
- Registered phone number.
- Name of the training program.
- Booking date.
- Proof of payment.
- Reason for cancellation or refund request.
Email: info@alextraining.net
Phone: +20 100 002 7126
The date on which the request is received through one of the Center’s official communication channels will be considered the official cancellation request date.
Refund Method
Where a refund is approved, the amount will be returned through the original payment method whenever possible, or through another agreed payment method.
The Center will initiate the refund process within the applicable period required by law and according to the payment method used.
Additional processing time may be required by banks or payment service providers before the refunded amount appears in the customer’s account.
General Terms
Alexandria Training & Engineering Services Center reserves the right to update this policy when necessary.
The policy applicable at the time of booking will generally apply to that booking, unless mandatory legal provisions provide greater protection to the consumer.
Nothing in this policy is intended to limit or exclude any rights granted to consumers under applicable Egyptian consumer protection laws.
Last Updated: August 20, 2026
Alexandria Training & Engineering Services Center – ATC